Last updated June 18, 2026. Standard template - have an attorney review before going live.
We collect the information you provide when you create a song (recipient details, the story and memories you share, genre preference) and when you check out (email address, billing and payment information processed by our payment provider). We also collect basic analytics and device information automatically.
We use your information to create and deliver your custom song, process payments, provide customer support, send order updates, improve our Services, and - where permitted - send marketing communications. You can opt out of marketing at any time.
Payments are processed by a third-party payment provider (e.g., Stripe). We do not store full card numbers on our servers. Your payment information is handled under the provider's privacy and security terms.
We share information with service providers who help us operate (payment processing, hosting, email delivery, music production tools, analytics). We do not sell your personal information. We may disclose information when required by law.
When you provide details about another person (including minors), you confirm you have the right and any necessary consent to do so. We use those details only to create the song you ordered.
We retain order information for as long as necessary to provide the Services and meet legal obligations. You may request deletion of your personal information by emailing us.
Depending on where you live, you may have rights to access, correct, or delete your personal information. To exercise these rights, contact [email protected].
Questions about this policy: [email protected]